Associate Director, IT Business Partner G&A

Work Requirement

This role will be based out of our Vancouver office and is hybrid with a minimum of 3 days per week onsite. 

Key Responsibilities

• Develop/revise and deliver an IT Strategy and Roadmap to anticipate and meet business needs within the G&A functions.
• Manage team performance (including outsourced vendors).
• Manage Customer Satisfaction.
• Manage cost center (oversee budget and financials).
• Perform Business Partner role and responsibilities for G&A group.

Detailed Responsibilities

• Collaborate closely with IT leadership and the G&A business community to provide application portfolio leadership for HR, Legal, Finance, Business Development, Investor Relations and Corporate Communications.
• Ensure IT services and support meets the specific needs and expectations of partners and customers, and that they are delivered in a way that drives the greatest possible value and impact.
• Develop application business requirements and systems goals in collaboration with the business community and IT application specialists.
• Oversee the software development life cycle (SDLC) including process definition and reengineering, high and detailed-level requirements gathering, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications.
• Plan and communicate application upgrades, maintenance fixes, and vendor-initiated patches.
• Demonstrate strong communication and collaboration skills and building and maintaining strong relationships with partners at all levels of the organization.
• Manage contract IT service delivery organizations and SaaS vendors to ensure IT service is delivered as per service level agreements (SLAs)
• Lead by example and modeling desired behaviors, such as transparency, accountability, and a focus on continuous improvement.
• Ability to be proactive and forward-thinking regarding changes in the external environment and organizational needs to ensure that the business can adapt and thrive in a rapidly changing landscape.
• Champion a culture of shared ownership and constant organizational evolution.
• Advocate as a champion of change for the organization’s strategic plans.
• Collaborate as an IT team member to actively mature the IT discipline.
   

Education and Experience

• 15+ years of IT experience, majority of which should be in Pharma.
• Mix of in-house and consulting leadership experience.
• BS or BA in science and/or computer-related discipline.
• Hands on experience in a business analyst or similar role.
• Hands on experience delivering IT solutions built on the SAP application suite.

Skills and Abilities:

• Proven track record as an IT business partner and leader with a collaborative leadership style.
• Pharma and SAP background (must have deep understanding of Accounting, Finance, Procurement and HR environments for a similarly sized - $2B company).
• Proven track record delivering SuccessFactors HR functionality and integrations.
• Experience with strategic planning, project management, and process transformation.
• Demonstrated ability to run large, disruptive projects within a rapidly growing business environment.
• Experience managing outsourced operations.
• Innovative, analytical, and creative in problem solving and implementing solutions.
• Ability to work highly effectively at all levels and with diverse stakeholders, internally and externally.